Contact us

Questions about a trade, a deposit or the platform? The fastest way to reach the team is on X.

Message @Useleveragex

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Pick whichever fits what you need.

Frequently Asked Questions

Answers to the most common support questions about deposits, orders and account safety.

x.com/Useleveragex
My deposit hasn't shown up. What should I do?

Deposits are credited once the USDG transfer is mined on Robinhood Chain. Check the transaction on the explorer; if it is confirmed and still missing after a few minutes, message us on X with the transaction hash.

Can you reverse a trade or a liquidation?

No. Orders are signed by your wallet and fill at the live mark, and liquidations follow the published maintenance margin. We can help you understand what happened, but we can't undo it.

Will anyone ask for my seed phrase?

Never. Levex will never ask for your seed phrase or private key, in DMs or anywhere else. Anyone who does is a scammer.

Where do I report a bug?

Send a message on X with what you did, what you expected and a screenshot. Security issues are best reported privately by DM.